Frequently Asked Questions

Lots include free shipping and can be purchased directly through normal checkout. Pallets and truckloads ship by freight, which is quoted separately based on the shipment and destination.

Use the Request Freight Quote button on the product page. We’ll review the shipment details, coordinate the freight quote, and provide the next steps.

Shipping timing depends on the inventory size and shipping method. Lot orders are prepared for parcel shipment, while pallets and truckloads move after freight details are confirmed.

Yes, orders can be cancelled before shipping. Once your order has shipped, it cannot be cancelled.

All sales are final. Because we sell liquidation inventory in lots, pallets and truckloads, we don’t accept returns or give refunds for buyer’s remorse, resale performance, assortment variation, cosmetic condition, or any condition disclosed in the product listing. Each product page states that item’s condition, so please review it before you buy.

“Customer returns” on a listing describes where the inventory came from or its condition. It doesn’t mean we accept returns.

If you receive the wrong merchandise, your order isn’t delivered, or the merchandise is materially different from the listing, email sales@overstockheroes.com.

Yes! We offer custom wholesale orders depending on your needs. Please note that minimum order quantities may apply. For details, email us at sales@overstockheroes.com.

Liquidated merchandise is inventory that retailers, manufacturers, and distributors sell off in bulk at a discount. This includes overstock, shelf pulls, closeouts, discontinued items, and customer returns. Buyers purchase this inventory in lots, pallets or full truckloads to resell for profit.